Archive for Appliance Tech Tips

Merry Christmas to all

Cashwell Appliance Parts Inc and our employees wish everyone a

Merry Christmas and a Happy New Year!

Oct 2015 Newsletter

Today, Cashwell has 11 locations in North Carolina and Virginia, offering premium brands and superior service at competitive prices.

Whether you need to fix it or replace it, we’ve got the tools and parts you need for all types of appliances. We have over 1-million parts in stock! Check out our website for all the info: Or e-mail us at

Here at Cashwell Appliance Parts we strive to give extraordinary customer service. Our philosophy is to provide the customer with quality parts quickly and at a fair price. We offer toll-free service and same day shipping if your order is placed by 4 pm. This is just another way we work towards receiving TOTAL customer satisfaction. How may we help you today?

Thanks for calling Cashwell Appliance Parts; the next available sales representative will be right with you. If you call to place an order when we’re closed, you may leave your order in a recording. Be sure to give your company’s name, your account number, and the city you’re in. Also, please leave the part number or the complete model number with a detailed description of what parts you need.

Family owned and operated since its founding in 1972, Cashwell Appliance Parts has grown to become a company with more than 100 employees, with a total of more than 1,000 years of experience in the appliance parts industry. Our knowledgeable staff can help you find what you need when you need it at each of our 11 locations across North Carolina and Virginia.

Have you heard about the 2 new simple ways to move home appliances without hurting or straining your back? The revolutionary “easy sliders” and the “forearm forklift” are easy to use and in stock now. Ask your salesperson now for information, they will be glad to help you!

Thank you for calling Cashwell Appliance Parts. And thanks for keeping us current on your shipping address, including suite numbers and apartment numbers. This helps us get your products to you as quickly as we can, and it saves you money on address correction fees.

Cashwell Appliance Parts now stocks Whirlpool Appliances. We have refrigerators, washers, dryers, ranges and microwaves in stock now. If you have any questions, please be sure and ask your sales representative. We’ll be back on the line to help you as soon as possible.

We appreciate you waiting on hold. Wait times are generally the longest between 2 and 4pm, which is our peak ordering period. If you prefer, you can fax your order to our 24-hour toll-free fax line – 1-800-277-2811. Or you can email your order to Or, you can join our Cashwells Online program, which lets you place orders, as well as research products and check pricing and availability.

To assure fast and professional service, please give your salesperson your company name and account number. If you don’t know your account number ask your salesperson for it and they will give it to you for future reference. Also, if you are paying by credit card…please tell us prior to giving us your order so that we can process your order more efficiently.

Here at Cashwell, we keep our warehouse stocked with appliance parts from all the major brands including Whirlpool, General Electric, Maytag, Electrolux, Amana, and Speed Queen, to name a few. If you need a part that we don’t happen to have in stock, we will order it for you right away, or direct you to a source that can help you. In addition to a full line of appliance parts, we also carry new appliances, air conditioners, hardware supplies, flags and accessories and more.

Cashwell Appliance Parts now stocks parts for LG, and Samsung appliances. At this time we can only supply parts for products that are out of the original manufacturer’s warranty. Please ask your sales representative if you have any questions. Thank you for holding. We’ll be back to your call in a moment.

Sometimes when you call and need to order parts by model number you are told that we need another number along with the model number. You might want to have those numbers handy. For Amana brands, we need a manufacturer number and the serial number. For Brown appliances we need the type number. For Maytag cooking products, let us know the serial number or run number. For Maytag laundry parts, provide the serial number. And for Maytag refrigeration – a B/M or revision number or the serial number. Parts for these brands and many others including GE, Whirlpool and Electrolux are just a phone call away.

A/C Filters-SAVE
If it’s an air filter you need…then let Cashwell be your supplier for air filters. We stock the standard fiberglass disposable filters by size, cut-to-fit foam, or aluminum A/C filters, electrostatic filters, and range hood filters. We also stock filter material in bulk rolls or if you have a special size or odd-shaped aluminum filter, we can order it to your specifications. If you have any questions, please ask your salesperson when they are back on the line.

Don’t beat your head against the wall trying to find an old, discontinued heating element! We’ll get you one custom made. We can orders custom made elements for various applications; including odd-shaped or old, discontinued elements for ranges and commercial cooking. All you have to do is send us your old one, or call us with your specifications. Heck, you can even draw the element on a piece of paper and send it to us. Be sure to include the dimensions. Turn around time on custom made elements is just 10-14 business days.

Let Cashwell Appliance Parts be your supplier for all of your refrigerant needs. We stock R22, R134A and a variety of R12 replacements including Hot Shot and R414A. Thank you for holding; the next available sales representative will be with you shortly!

When it comes to air conditioners, we’ve got you covered! We stock everything from Amana P-Tac and “through the wall” units, to Goodman “straight air”models, to Frigidaire window air conditioners up to 28,500 BTU’s. Whether you’re replacing or repairing, your HVAC equipment source is Cashwell Appliance Parts.

Every once in a while, you might need to return something you buy from Cashwell Appliance Parts. Here are some helpful guidelines. All stock returns must be made within 30 days of the date of purchase. They must be new and unused and in the original packaging. All returns must include a copy of the invoice or packing slip, with a note indicating the reason for the return. All stock items, except those under warranty, need prior authorization. If you want to check on a warranty, please call 1-800-277-0389.


Some of our products cannot be returned. Electrical items, tools, and test equipment are all non-returnable. Special-ordered NON-stock items are also non-returnable.
The exception is special-ordered non-stock electronic controls from Whirlpool. These may be returned, within 30 days, if they are in the original unopened factory sealed box. Any questions? We’ll be glad to answer when we’re back on the line.

Refrigeration (pronounced “Pee-Tack”)

Spring is here and summer is right around the corner. Its time to start servicing those
air-conditioners, so, save time and money…stock up today on parts and accessories
you will need tomorrow. Our current flyer is packed full of fast moving parts at fast moving
prices. Included in this flyer are Frigidaire window air conditioners, Amana “thru-the-wall”
and P-TAC units, Goodman HVAC products, condenser motors, compressors, capacitors,
filters, wall thermostats, transformers, refrigerants, coil cleaners, and many other refrigeration
and air-conditioning related parts and accessories. If you haven’t received your flyer,
please ask your salesperson and they will be sure to get you one.

Core Charges

As you are probably aware of, Whirlpool and Electrolux are adding “Core Charges” or “Dud
Fees” to certain electrical items. To assure credit is issued on these items, Please use
the following procedures on returning these items to us. If the item has a Core or Dud fee,
there will be a line on your packing slip showing the fee. All Core or Dud returns must be sent
back in the original box the new one came in. If it is not in the original box Whirlpool and
Electrolux will not issue us credit. Please include a copy of the packing list with a note telling us
that it is a Core or Dud return for credit. You are responsible for getting the item back to
us, a return authorization is not required for Core or Dud returns. If you have any questions,
please ask your sales representative. Thank you for holding, the next available sales
representative will be with you shortly.


Just a reminder, Cashwell Appliance Parts will be hosting a regional USA/ASTI school in
Charlotte, North Carolina on November 4th and 5th. For more information, please ask
your salesperson or go to

Accessories (Installation)

Whenever you go to install new appliances, there is always a need for installation accessories. Our October “installation accessories flyer” has great savings on installation accessories including dryer cords, range cords, fill hoses, drain hoses, vinyl and aluminum ducting, Icemaker hookup kits and many more appliance installation accessories. Save time and money, stock up now with installation accessories from Cashwell Appliance Parts. If you haven’t received your flyer, please ask your sales representative and they will be sure to get you one. Thank you for holding, the next available sales representative will be with you shortly.


Its “Frigidaire month” at Cashwell Appliance Parts, be sure to check out this month’s flyer and take advantage of the huge savings on all the “fastest moving – need to stock” Frigidaire parts, including water filters, defrost timers, icemakers, surface units, switches, dryer elements, belts, spray arms and pumps. All of these items plus many more are on special this month. Don’t forget the Frigidaire line includes Frigidaire, Gibson, Kelvinator, Tappan and White-Westinghouse.


Fall is here and winter is right around the corner. Our October heating flyer has some hot
savings on “ fast moving, need to stock” heating related parts. We stock Goodman
HVAC parts, wall thermostats, transformers, fan delay switches, sequencers, contactors,
thermocouples, blower motors and many other heating related items. Don’t get left out
in the cold… be prepared and stock up now! Thank you for holding, your patience is
greatly appreciated.

Whirlpool Water Filter Guide

Whirlpool filterGuide

Cross Reference guide to new numbers


Trouble Shoot your GE appliance

GE Appliance Videos

White-Rogers Recalls Home Heating and Cooling Thermostats Due to Fire Hazard

White Roger Thermostat Recall

WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission and Health Canada, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Programmable thermostats

Units: About 180,000 in the United States and 8,300 in Canada

Manufacturer: White-Rogers of St. Louis, Mo.

Hazard: The programmable thermostats constantly charge the backup AA batteries used to power the thermostat’s clock. This can cause the batteries to leak, resulting in a fire hazard.

Incidents/Injuries: The firm is aware of three incidents involving minor property damage. No injuries have been reported.

Description: This recall involves all White-Rogers programmable thermostats with model numbers 1F88-XXX and 1F85RF-275 and date codes beginning with 05, 06, 07, 08, 09 and 1001 through 1039. The model number is printed on the thermostat’s front pull-down panel door. The date code is located inside the removable front cover. White-Rodgers and/or the utility company’s name and logo are printed on the front of the thermostat. These thermostats were able to be controlled by power companies in homes that took part in energy demand reduction programs.

Distributed by: More than 40 utility companies to consumers nationwide who took part in energy conservation programs and by various HVAC wholesalers for about $150.

Manufactured in: China

Remedy: Consumers should immediately remove the two AA batteries from the thermostat and contact White-Rogers for a free repair kit. If battery removal causes changes in furnace operation, contact White-Rodgers.

Consumer Contact: For additional information, contact White-Rodgers toll-free at (888) 624-1901 between 7 a.m. and 6 p.m. CT Monday through Friday or visit the firm’s website at

Note: Health Canada’s press release is available at

Electrolux CK1002 Lighting of the Min-Max Burner

Electrolux Service CK1002
Lighting of the Min-To-Max Burner
CK1002 Lighting of the Min-Max Burner

Electrolux NF1005 Slide-In and Cooktop Safety Recall

In cooperation with the U.S. Consumer Product Safety Commission, Electrolux Home Products, Inc. is voluntarily recalling certain Frigidaire Electric Smoothtop Cooktops and Slide-in Ranges and Electrolux ICON Electric Smoothtop Cooktops with rotary knobs and digital displays. Liquids pooling under the control knob can cause the surface heating element to turn on unexpectedly, heat to temperatures other than expected and then not turn off, posing a risk of fire and burn hazards to consumers.
 between 8:00 AM to 10:00 PM ET Monday through Saturday or visit the website at: customers) or

(Electrolux ICON customers.)
    Affected models are described below. Model and serial numbers for the slide-in ranges can be found inside the oven door on the left side of the unit or on the underside surface on cooktop models.  If you have one of the affected ranges, stop using and unplug the recalled range or power off the cooktop at the circuit breaker and, contact Customer Service at:




(888) 281-5310

Information will be provided on how to obtain a free repair kit.

Frigidaire ® Serial Number Range:
NF501XXXXX through NF952XXXXX

Model Numbers:

Slide-In and Cooktop Safety Recall
10200 David Taylor Drive Charlotte NC, 28262 
Electrolux ICON
® Serial Number Range:
NF501XXXXX through NF045XXXXX






















Electrolux Major Appliances, NA



Model Numbers:

Electrolux All About Servicing Top Freezer Refrigerators


Whirlpool Manuals, Guides & Instructions

Whirlpool Manuals, Guides & Instructions

You may download free electronic versions of our owners manuals, warranty guides, and installation instructions.

Call Cashwell Appliance Appliance Parts for all your appliance repair parts at 800-277-1220 or visit one of our locations