May 2017 News Letter

COURTESY

Thanks for calling Cashwell Appliance Parts, family owned and operated since 1972.   Today, Cashwell has  11 locations in North Carolina and Virginia, offering premium brands and superior service at competitive prices.

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Whether you need to fix it or replace it, we’ve got the tools and parts you need for all types of appliances.   We have over 1-million parts in stock!    Check out our website for all the info:    www.cashwells.com.  Or e-mail us at sales@cashwells.com.

CUSTOMER SERVICE

Here at Cashwell Appliance Parts we strive to give extraordinary customer service.  Our philosophy is to provide the customer with quality parts quickly and at a fair price.  We offer toll-free service and same day shipping if your order is placed by 4 pm.  This is just another way we work towards receiving TOTAL customer satisfaction.  How may we help you today?

RECORDER

Thanks for calling Cashwell Appliance Parts; the next available sales representative will be right with you.    If you call to place an order when we’re closed, you may leave your order in a recording.   Be sure to give your company’s name, your account number, and the city you’re in.     Also, please leave the part number or the complete model number with a detailed description of what parts you need.

FOUNDED

Family owned and operated since its founding in 1972,  Cashwell Appliance Parts has grown to become a company with more than 100 employees, with a total of  more than 1,000  years of experience in the appliance parts industry.   Our knowledgeable staff can help you find what you need when you need it at each of our 11 locations across North Carolina and Virginia.

ACCESSORIES-save

Have you heard about the 2 new simple ways to move home appliances without hurting or straining your back?  The revolutionary “easy sliders” and the “forearm forklift” are easy to use and in stock now.  Ask your salesperson now for information, they will be glad to help you!

ADDRESSES

Thank you for calling Cashwell Appliance Parts.    And thanks for keeping us current on your shipping address, including suite numbers and apartment numbers.    This helps us get your products to you as quickly as we can,  and it saves you money on address correction fees.

WHIRLPOOL

Cashwell Appliance Parts now stocks Whirlpool Appliances. We have refrigerators, washers, dryers, ranges and microwaves in stock now. If you have any questions, please be sure and ask your sales representative.

ORDERING

We appreciate you waiting on hold.     Wait times are generally the longest between 2 and 4pm, which is our peak ordering period.    If you prefer, you can fax your order to our 24-hour toll-free fax line – 1-800-277-2811.   Or you can email your order to sales@cashwells.com.      Or, you can join our Cashwells Online program, which lets you place orders, as well as research products and  check pricing and availability.

CUSTOMERS

To assure fast and professional service, please give your salesperson your company name and account number.  If you don’t know your account number ask your salesperson for it and they will give it to you for future reference.  Also, if you are paying by credit card…please tell us prior to giving us your order so that we can process your order more efficiently.

STOCK

Here at Cashwell, we keep our warehouse stocked with appliance parts from all the major brands including Whirlpool, General Electric, Maytag, Electrolux, Amana, and Speed Queen, to name a few.  If you need a part that we don’t happen to have in stock, we will order it for you right away, or direct you to a source that can help you.  In addition to a full line of appliance parts, we also carry new appliances,  air conditioners, hardware supplies, flags and accessories and more.

NEW LINES

Cashwell Appliance Parts now stocks parts for LG, and Samsung appliances. At this time we can only supply parts for products that are out of the original manufacturer’s warranty. Please ask your sales representative if you have any questions.

MODEL NUMBER

Sometimes when you call and need to order parts by model number you are told that we need another number along with the model number.  You might want to have those numbers  handy.     For Amana brands,  we need a manufacturer number and the serial number.  For Brown appliances we need the type number.     For Maytag cooking products, let us know the serial number or run number.   For Maytag laundry parts, provide the serial number.    And for Maytag refrigeration – a B/M or revision number or the serial number.  Parts for these brands and many others including GE, Whirlpool and Electrolux are just a phone call away.

A/C Filters

If it’s an air filter you need…then let Cashwell be your supplier for air filters.  We stock the standard fiberglass disposable filters by size, cut-to-fit foam, or aluminum A/C filters, electrostatic filters, and range hood filters.  We also stock filter material in bulk rolls or if you have a special size or odd-shaped aluminum filter, we can order it to your specifications.

ELEMENTS

Don’t beat your head against the wall trying to find an old, discontinued heating element!     We’ll get you one custom made.   We can orders custom made elements for various applications;  including odd-shaped or old, discontinued elements for ranges and commercial cooking.   All you have to do is send us your old one, or call us with your specifications.   Heck, you can even draw the element on a piece of paper and send it to us.    Be sure to include the dimensions.    Turn around time on custom made elements is just 10-14 business days.

A/C

When it comes to air conditioners, we’ve got you covered!     We stock everything from Amana P-Tac and “through the wall” units, to Goodman “straight air”models, to Frigidaire window air conditioners up to 28,500 BTU’s.    Whether you’re replacing or repairing, your HVAC equipment source is Cashwell Appliance Parts.

RETURNS

Every once in a while, you might need to return something you buy from Cashwell Appliance Parts.   Here are some helpful guidelines.     All stock returns must be made within 30 days of the date of purchase.   They must be new and unused and in the original packaging.  All returns must include a copy of the invoice or packing slip, with a note indicating the reason for the return. All stock items, except those under warranty, need prior authorization.      If you want to check on a warranty, please call 1-800-277-0389.

NON RETURNS

Some of our products cannot be returned. Electrical items, tools, and test equipment are all non-returnable.  Special-ordered NON-stock items are also non-returnable.

The exception is special-ordered non-stock electronic controls from Whirlpool.    These may be returned, within 30 days, if they are in the original unopened factory sealed box.

 

Core Charges

As you are probably aware of, Whirlpool and Electrolux are adding “Core Charges” or “Dud Fees” to certain electrical items. To assure credit is issued on these items, Please use the following procedures on returning these items to us. If the item has a Core or Dud fee, there will be a line on your packing slip showing the fee. All Core or Dud returns must be sent back in the original box the new one came in. If it is not in the original box Whirlpool and Electrolux will not issue us credit. Please include a copy of the packing list with a note telling us that it is a Core or Dud return for credit. You are responsible for getting the item back to us, a return authorization is not required for Core or Dud returns. If you have any questions, please ask your sales representative.

Freon

Let Cashwell Appliance Parts be your supplier for all of your refrigerant needs.  We stock R134A, R410A and a variety of R22 replacements including NU22B and R421A.

 

Refrigeration                                   (pronounced “Pee-Tack”)

Spring is here and summer is right around the corner.  Its time to start servicing those air-conditioners, so, save time and money…stock up today on parts and accessories you will need tomorrow.  Our current flyer is packed full of fast moving parts at fast moving prices.  Included in this flyer are Frigidaire window air conditioners, Amana “thru-the-wall” and P-TAC units, Goodman HVAC products, condenser motors, compressors, capacitors, filters, wall thermostats, transformers, refrigerants, coil cleaners, and many other refrigeration and air-conditioning related parts and accessories.  If you haven’t received your flyer, please ask your salesperson and they will be sure to get you one.

Freight

Here at Cashwell Appliance Parts we strive to give the very best customer service to all of our customers. We know that shipping costs are always on the rise and can get expensive. For a “limited time only” we would like to help minimize the cost of shipping orders to our customers. On any single order, shipping cost will be $7.95. On any order above $250.00, shipping is “freight free”. Shipping charges on all “Oversize Parts” will be only $19.95. Motor Freight shipments are not included, actual charges will apply. If you have any questions, please ask your salesperson.

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