May 2013 Newsletter



Have you heard about the 2 new simple ways to move home appliances without hurting or straining your back?  The revolutionary “easy sliders” and the “forearm forklift” are easy to use and in stock now.  Ask your salesperson now for information, they will be glad to help you!


Here at Cashwell Appliance Parts we strive to give extraordinary customer service.  Our philosophy is to provide the customer with quality parts quickly and at a fair price.  We offer toll-free service and same day shipping if your order is placed by 4 pm.  This is just another way we work towards receiving TOTAL customer satisfaction.  How may we help you today?

A/C Filters

If it’s an air filter you need…then let Cashwell be your supplier for air filters.  We stock the standard fiberglass disposable filters by size, cut-to-fit foam, or aluminum A/C filters, electrostatic filters, and range hood filters.  We also stock filter material in bulk rolls or if you have a special size or odd-shaped aluminum filter, we can order it to your specifications.


Let Cashwell Appliance Parts be your supplier for all of your refrigerant needs.  We stock R22, R134A and a variety of R12 replacements including Hot Shot and R414A.


To assure fast and professional service, please give your salesperson your company name and account number.  If you don’t know your account number ask your salesperson for it and they will give it to you for future reference.  Also, if you are paying by credit card…please tell us prior to giving us your order so that we can process your order more efficiently.


Sometimes it is necessary for you to call us when we are closed.  If you leave an order on the recorder please be sure to give your company’s name, your account number, and what city you are located in.  Also, when placing your order please give us the part number or the complete model number with a detailed description of what parts you need.


For more information about the products and services we offer, check us out on the web at  Or e-mail us at


Are you having trouble finding an odd-shaped or old-discontinued heating element?  Cashwell Appliance Parts can order “custom made elements” for various applications, including old-discontinued elements for ranges and commercial cooking.  You can send us your old one, call us with your specifications, or even sketch old element with dimensions and specifications on a piece of paper and send it to us.  Turn around time on “custom made elements” is 7 to 10 days.


Here at Cashwell Appliance Parts, providing our customers with outstanding customer service is our number one priority.  If you are a frequent caller, you may have experienced being put on hold automatically between 2-4 pm.  This is our peak period when everyone is trying to place their order in time to assure same day shipping.  During this period we average 200 calls per hour at an average of 3-4 minutes per call.  For your convenience, we have a few other ways for you to place your order.  We have a 24 hour toll free fax line which is 1-800-277-2811 or you can leave your order on our recorder after hours.  If you have a PC you can e-mail your order to  or join our “Cashwells Online” program which enables you to place orders, do research, check pricing and availability, directly from your PC to our system.  If you have any questions about our “Cashwells Online” program, please ask your customer service representative and they will be glad to help you.

A/C Units

Did you know that Cashwell Appliance Parts stocks Amana P-Tac units and “through the wall” air conditioners, also condensing units, “heat pump” or “straight air” models manufactured by Goodman.  We also stock Frigidaire window air conditioners starting from 5200 BTU’s through 28,500 BTU’s.  So, whether you are replacing or repairing an air conditioning unit, let Cashwell Appliance Parts supply you with all of your HVAC equipment needs.  If you have any questions, please ask your sales representative, and they will be glad to help you.

Return Policy

Cashwell Appliance Parts would like to take this time to remind you about our stock return policy – here is a brief summary.  All stock returns MUST be made within 30 days from the date of purchase.  All special ordered non-stock items are non-returnable.  Stock returns will not be accepted without prior authorization.  However, warranty returns do not need prior authorization.  All stock returns must be new and unused and in the original packaging.  All returns must include a copy of the invoice or packing slip with a note indicating the reason for the return.  All electrical items are non-returnable; tools and test equipment are non-returnable. If you have any warranty questions please call us at 1-800-277-0389.    


Cashwell Appliance Parts distributes parts for such well-known and respected manufacturers as Whirlpool, General Electric, Maytag, Electrolux, Amana, Speed Queen and many more.  In addition to a full line of appliance parts, we offer a variety of products including electrical equipment and supplies, flags and accessories, hardware supplies, appliances, air conditioners, and much, much more.  If you have any questions, please ask your salesperson and they will be glad to help you.


Sometimes when you call and need to order parts by model number you are told that we need another number along with the model number.  Here is a list of brand names and what type of number is needed.  For Amana, which includes Caloric, Glenwood-Sunray, Modern Maid, Menu-Master, and Speed Queen…we need a manufacturer number and the serial number.  For Maytag, which includes Admiral, Crosley, Hardwick, Jenn Air, Magic Chef, and Norge, we need a revision or series number or letter, or the serial number for laundry parts; a B/M or revision number or the serial number for refrigeration, and a serial number or run number for cooking products.  For Brown appliances we need the type number.  Parts for these brands and many others including GE, Whirlpool and Electrolux are just a phone call away.

Whirlpool Appliances                                                       

Cashwell Appliance Parts now stocks Whirlpool Appliances. We have refrigerators, washers, dryers, ranges and microwaves in stock now. If you have any questions, please be sure and ask your sales representative.


Founded in 1972, Cashwell Appliance Parts has grown to become a company with more than 100 employees, of which have accumulated more than 900 years of experience in the appliance parts industry. We have 11 different locations across North Carolina and Virginia. In North Carolina we have branches in Asheville, Charlotte, 2 in Fayetteville, including our distribution center, Greensboro, Raleigh, and Wilmington. In Virginia, we have branches in Chesapeake, Newport News, Richmond and Virginia Beach.

New Lines

Cashwell Appliance Parts now stocks parts for LG, and Samsung appliances. At this time we can only supply parts for products that are out of the original manufacturer’s warranty. Please ask your sales representative if you have any questions.      

Nonstock Returns

A reminder about returning special ordered “nonstock” Whirlpool electronic controls.  To be able to return the control for credit, the carton must be in original “unopened”  factory sealed box or Whirlpool will not accept these items back from us for credit. Please be sure you have the correct part number and have diagnosed the problem correctly. If you have any questions about this, please ask your sales representative.


Cashwell Appliance Parts would like to take this time to thank you for your great response to our request for your current 911 address.  We strive for excellent customer service and to keep our costs of doing business to a minimum.  However, we are still having some problems with correct addresses, especially “suite numbers” and apartment numbers.  With UPS charging an $12 fee for address corrections on ground shipments, your current and full address is very important to us, so that we can keep your shipping costs as low as possible.  To avoid this fee, please let us know of any address changes you may have in the future.

Memorial Day

Just a reminder, we will be closed on Monday, May 27th  to observe Memorial Day. We will be back open on Tuesday, May 28th  to assist you with all of your appliance parts and HVAC needs. Also, UPS and FEDEX will be closed on Monday, May 27th  to observe Memorial Day.

 Pool Supplies

Cashwell Appliance Parts stocks “HTH” swimming pool chemicals and accessories.  We can supply you with all of your needs for chemicals and accessories, whether you are a homeowner or a professional pool maintenance caretaker.  We have chlorine, granular, sticks, or 1 inch and 3 inch tablets; algaecide, “sock it” shock treatment, “ph” adjuster, water test kits, leaf skimmers, and many other chemicals and accessories on sale now.  Some of the chemicals have hazardous material shipping charges, please ask your sales representative if you have any questions.


Spring is here and summer is right around the corner.  Its time to start servicing those air-conditioners, so, save time and money…stock up today on parts and accessories you will need tomorrow.  Our current flyer is packed full of fast moving parts at fast moving prices.  Included in this flyer are Frigidaire window air conditioners, Amana “thru-the-wall” and P-TAC units, Goodman HVAC products, condenser motors, compressors, capacitors, filters, wall thermostats, transformers, refrigerants, coil cleaners, and many other refrigeration and air-conditioning related parts and accessories.  If you haven’t received your flyer, please ask your salesperson and they will be sure to get you one.

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